Service & Support

Of course, we all want the products and solutions we use to work smoothly from the very beginning.  System-D GmbH does everything to make this wish come true!

We give you extensive pre-sales support in order to help you decide for the solution that is the best fit your application. In case you require help during commissioning or if you suspect a product supplied by us to be defective, as a first step, please contact our technical support:

Tel:   +49 8131 779 849 -0
E-mail: servicesystem-dde  

We will help you and decide on the next steps together with you, so that your application will be functional as quickly as possible. 

In the event that a product we supplied to you is not working as expected, our RMA service is straightforward and quick.  We ask for your help to enable us to process the return efficiently.

Please note:

• Please contact us before returning a product.
• Returns without indication of a valid RMA number or unpaid parcels will not be accepted and will be returned to sender against payment.

RMA Procedure

1.  Please contact our technical support team by phone or email:

      Tel:   +49 8131 779 849 -0
      E-Mail: servicesystem-dde
     

      Our colleagues will go through the case with you and provide our RMA 
      form to you if required.

2. In case our support team confirms that it is an RMA case, an RMA number 
     will be generated for you and we will inform you which address to return the 
     product(s) to.

3.  We will detrmine the further procedure case by case - repair / failure 
      analysis / replacement - and will stay in close contact with you until 
      the case is closed.